Privacy Policy

Privacy Policy


Introduction This policy explains how Arkaba Medical Centre manages patient information, including health details, in accordance with privacy and confidentiality obligations. We are committed to protecting your privacy and ensuring your personal information is handled responsibly in line with the Australian Privacy Principles and the Privacy Act 1988.


Consent Patient consent is necessary for Arkaba Medical Centre to collect personal information to provide quality healthcare. This includes a patient’s personal details and medical history, which are required for accurate assessment, diagnosis, and treatment.


Why We Collect, Use, Hold, and Share Personal Information We collect and use patient information for:

· Administrative and billing purposes.

· Compliance with Medicare and Health Insurance requirements.

· Referrals to other healthcare providers for diagnosis and treatment.

· Communication with other practice staff, specialists, and allied health professionals.

· Accreditation and quality assurance activities.

· Legal obligations (e.g., court subpoenas or disease notifications).

· Medical record retrieval from other practitioners and institutions.


How We Collect Personal Information We collect your information in several ways:

· During your first appointment and registration process.

· Through ongoing medical care and records (including transfers and My Health Record).

· Via electronic communications (website, emails, SMS, phone, apps).

· From other healthcare providers, your guardian, or health insurers when necessary.


What Personal Information We Collect We collect personal information including:

· Basic details (name, contact, date of birth, etc.).

· Medical history, medications, allergies, immunizations, family history, and risk factors.

· Medicare and healthcare identifiers details.


Sharing Your Personal Information We may share your information:

· With healthcare providers involved in your care.

· For billing and legal purposes.

· For research or accreditation (using de-identified data).

· To address serious health or safety risks.

· When required by law (e.g., disease notifications or subpoenas).

We will not share your information outside Australia or for marketing purposes without your consent.


De-identified Data Usage We may use de-identified patient data for:

· Quality improvement and accreditation.

· Research and medical training.

· Informing health services needs through networks like the Adelaide Primary Health Network.


Protecting Your Personal Information Your information is securely stored and protected:

· Premises and electronic systems are secured with passwords and backups.

· Access is limited to authorized staff, and confidentiality is a priority.


Retention and Access to Personal Information We store health records for at least 7 years from the last entry (or until age 25 for minors). You have the right to access and correct your information. Requests for access must be made in writing, and we will respond within 7 days. There may be a fee for record retrieval.


Complaints Handling If you have concerns about privacy, contact the Arkaba Medical Centre Business Manager. If unresolved, you can escalate to the Health & Community Services Complaints Commissioner:

· Phone: 1800 232 007

· Email: info@hcscc.sa.gov.au

We are dedicated to resolving any privacy-related issues in line with our resolution process.